All Bi-Tribal products are sourced from African fashion brands based on the continent.

We ship each item directly from Dallas, TX.

Orders are processed and shipped within 2-3 business days after purchase. Delivery times vary based on the shipping method you select at checkout. Once your order ships, you’ll receive a tracking link to follow your package’s journey to you!

If you don't see a size, color, or style from a brand that you like, we may be able to arrange a custom order on your behalf. To inquire about placing a custom order, please contact us at bitribal.official@gmail.com.

Customers have 12 hours after an order is placed to modify it. However, if part or the entire order has been handed off to the shipping courier before the 12-hour modification window is up, then we are unable to modify the order.

Once your order has shipped, you will receive a confirmation email containing your order details and tracking information. You can use this tracking number to monitor your package’s progress online.

For even easier access, Bi-Tribal account holders can track deliveries by signing in, navigating to "My Account" > "Orders".

Please note: Your tracking details will only update once the courier has scanned your parcel at their initial sorting facility. This typically occurs within 24 hours of receiving your shipping notification.

Need to return an item? Email us within 14 days at bitribal.official@gmail.com. Items must be unworn with tags attached. Return shipping is the customer’s responsibility.

We’re happy to exchange unworn items (with tags) within 10 days for a different size! Email us at bitribal.official@gmail.com to start the process. Exchanges are subject to availability, and return shipping is the customer’s responsibility. Sale items are final.

Bi-Tribal cannot accept cancellations on an order after the product has been shipped.

Are you a Founder of an African fashion, accessories, lifestyle or home goods brand? Would you like to expand your market to the North American Market? Bi-Tribal is here to help you!

Send us an email at bitribal.official@gmail.com to get started.